We are doing the "Satisfaction survey" regarding our apartment and staff. We are trying to improve our apartment and services by listening to customer's voice sho stayed in our apartment.

In this article, we would like to some of our customer's voice. It will be our pleasure if we can help someone who is thinking to stay in Nagoya or Tokyo with our apartments.

Question 1.  How did you feel about our service when you called and/or emailed us?

・Very good and smooth communication. As a guest, I 'd definitely follow the apartment rules. Nice cooperation! (male from China)

・Very Friendly. (male from India)

Question 2. Please share your feelings about our service before/during check-in and your stay.

・The check-in procedure was very easy and informative. You have very good English speaking staff! (male from Vietnam)

・Friendly staff and helpful information given at the atinn office regarding shops and so on. (Female from Germany)

Question 3. Are you satisfied with the furniture and appliances in the apartment?

・It's time to replace the chair ^_^ (male from Vietnam)

・Everything necessary was available. (male from Brazil)

Question 4. Were there any furniture/appliances/rental items, which you would like to have or changed?

・It would have been extra convenient if there was a clothes iron. (male from the USA)

・I cannot think of anything. (male from Brazil)

・A second pillow. (male from Germany)

Questions 5. Are satisfied with the apartment?

・a little small but still nice to stay there. (male from Germany)

・The apartment meets our expectations. (Male from France)

If you would like to share any additional comments or experiences about out apartment and services, please enter them below.

・Thank you for providing me a place to stay during my visit to Nagoya. (male from France)

・It would be nice if you have apartments in Osaka as well (Female from Hongkong)

Thank you for your cooperation to answer our survey.

We will make sure to improve our apartments and services more with the thought "Think about the happiness for the residents".